FAQs

Frequently asked questions

Membership

Dedicated Doctor Care

Technology

Healthcare Coverage

What is the cost of the Elevate program?

Elevate memberships start from £2,750 per annum. Multi-year discounts may be available on request.

What does an Elevate membership include?

The annual Elevate membership includes:

- Cutting-Edge Diagnostics: Including full-body MRI scans, comprehensive blood panels and polygenic risk scoring.

- Doctor-Led Consultations: Personalised, one-on-one consultations with experienced physicians to review your results and create tailored health strategies. Consultations can either be conducted at your home or office, or virtually, based on your preference.

- Ongoing Support: Regular follow-ups and guidance to help you stay on track with your health goals throughout the year.

- Convenient Delivery Options: Flexibility to receive care and conduct testing at home, virtually, or at designated clinical locations.

- Personalised Insights: Your membership grants you access to the Elevate app, where you will be able to access data-driven reports and actionable health recommendations to help you understand and mitigate potential health risks.

If health concerns are detected by your dedicated doctor, you may be referred for specialist medical care. Elevate’s annual membership does not cover specialist treatment or additional testing recommended by your specialist. If you have specific questions about what may or may not be included in the Elevate annual membership, please reach out to our team.

How do I sign up for an Elevate membership?

Elevate is launching in January 2025. Please click the button to “Join Waitlist” and our team will be in touch to schedule an initial consultation as appointments become available.

Are there any additional costs beyond the membership fee?

Yes, there may be additional costs beyond the Elevate membership fee. While your membership covers advanced diagnostics, personalised insights, and doctor-led consultations, if your health screening results indicate the need for specialist care or further medical intervention, any referrals to external specialists will incur separate costs. These fees are paid directly to the specialist or healthcare provider, as they are not included in the Elevate membership. Our team will notify you as early as possible if any additional costs beyond the Elevate membership are anticipated.

Can my employer cover the cost of Elevate membership as part of an employee benefit program?

Yes, Elevate memberships can be covered by your employer as part of an employee benefit or wellness program. Elevate’s B2B offering allows organisations to invest in the health and well-being of their employees by providing access to advanced health screening, early detection, and proactive care services. This approach supports employee performance, retention, and overall well-being. By partnering with Elevate, employers can:

- Enhance Employee Well-Being: Offer proactive healthcare that helps employees stay healthy and thrive.

- Improve Productivity: Reduce absenteeism and support cognitive and physical health.

- Attract and Retain Talent: Differentiate their employee benefits package with premium health services.

- Support ESG Goals: Demonstrate a commitment to employee health and sustainability practices.

To explore whether your company can include Elevate in its benefits program, we recommend discussing this with your HR or Benefits team, or reaching out to us directly for more information on our corporate offerings.

Where are the medical assessments conducted?

Elevate offers a combination of in-person and virtual care options to cater to your preferences and convenience. We will come to your home for your initial consultation, fit your wearables and complete a blood and other specimen collection, while certain advanced diagnostic tests may take place at designated screening centres or clinics close to you. Many aspects of the program, including consultations and follow-up appointments, can be conveniently conducted virtually from your home or workplace, if you are a member through an employee benefit arrangement.

Who provides the medical care within the Elevate program?

Elevate utilises a network of qualified healthcare professionals, including highly experienced general practitioners (GPs) who play a central role in your care journey. Your dedicated doctor will conduct initial assessments, interpret test results, and recommend personalised risk reduction strategies.

Where are the medical assessments conducted?

Is there an option to opt out of testing if I do not want to know my risk of developing a certain condition?

Yes, Elevate’s membership is designed to be flexible and personalised to your needs. If there are specific tests or screenings that you prefer not to undergo — such as genetic testing for certain conditions — you can opt out of those components. Your dedicated Elevate doctor will work with you to ensure your health screening journey aligns with your comfort levels and personal preferences. Our goal is to provide a supportive, empowering healthcare experience. We recognise that some individuals may have concerns about learning certain risk factors, and we respect your choices while ensuring you still receive comprehensive care tailored to your health goals.

Does the Elevate program replace my existing primary care physician?

No, the Elevate program does not replace your existing primary care physician. Elevate offers a complementary service focused on proactive healthcare, early detection, and personalised health insights. Our advanced diagnostics, such as full-body MRI scans, comprehensive blood panels, and genetic risk assessments, are designed to provide deeper insights into your health and identify potential risks before symptoms arise. Your dedicated Elevate doctor will guide you through these insights and help you develop personalised health strategies. However, for ongoing medical care, treatment of chronic conditions, or acute health concerns, your primary care physician remains your central point of contact.

What happens if a serious health condition is detected through Elevate?

Elevate prioritises early detection and intervention. If a health condition is identified, [which requires specialist support], your dedicated doctor will work closely to organise a referral to a specialist in our expert network. Once referred, your dedicated doctor will ensure all health information is shared with your specialist and will remain updated on your progress. Elevate will continue to provide you with ongoing assessment and information about your overall health.

What types of medical tests and screening are included in the Elevate program?

Elevate's comprehensive health assessment involves the collection of over 500 unique data points, including advanced imaging tests such as a full-body MRI scans which could detect early cancer, mammograms and extensive cardiac tests including echocardiogram to evaluate your heart disease risk. Extensive blood panels are also incorporated to identify potential risks for various health conditions. AWe also offer polygenic risk scoring to understand your genetic predispositions.

How is my health data reviewed and analysed?

Elevate's approach blends the expertise of medical professionals with cutting-edge technology. Your dedicated Elevate doctor will review and interpret your test results, taking into account your medical history and lifestyle factors. Advanced AI products and data-driven algorithms may be utilised, with doctor oversight, to further analyse your health metrics and generate personalised insights.

How is my health data stored and shared?

Elevate is committed to the highest standards of data privacy and security. Our clinical team uses best-in-class medical software to process and analyse your personal health data, ensuring full compliance with ISO27001-certified data protection protocols.

What is the role of the Elevate app within the program?

The mobile app serves as a central hub for managing your health journey with Elevate. You can access your test results, track your progress, receive personalised recommendations, and communicate with your care team through the app. The app also provides ongoing support and health insights to help you stay engaged in your proactive health management.

Can I access my Elevate health data outside of the platform?

Your data is securely stored within our infrastructure and can only be accessed via the Elevate app or in consultation with your dedicated doctor. This ensures your health information remains protected and confidential.

Is the Elevate membership included in private health insurance coverage?

Elevate’s membership may be eligible for coverage under your private health insurance policy. Please consult your insurance provider to confirm whether this applies to your plan.

How does Elevate differ from the services provided by the National Health Service (NHS)?

Elevate is a private healthcare membership, whereas the NHS is publicly subsidised. Elevate offers a proactive, personalised, and data-driven approach to healthcare, focusing on early detection and prevention through advanced diagnostics to identify potential health risks before symptoms develop.

Does Elevate replace the need for specialised medical care?

Elevate is a proactive healthcare program focused on early detection, prevention, and personalised wellness. While the program provides access to a network of qualified healthcare professionals, including dedicated doctors, it does not replace the need for specialised medical care. If a health condition is detected, your Elevate dedicated doctor can facilitate a referral to the appropriate specialist within their network or guide you in seeking specialised care outside of the program.

Can I use Elevate if I have pre-existing health conditions?

Yes, you can use Elevate if you have pre-existing health conditions. Elevate's membership is designed to provide personalised, proactive healthcare that adapts to your unique health profile. Our advanced diagnostics can offer valuable insights for managing ongoing conditions and identifying potential risks early. While Elevate is not a replacement for your current treatment plan for an existing condition, it can complement the management of pre-existing conditions by providing deeper insights and helping you stay ahead of potential health challenges. Please consult with your dedicated Elevate doctor to ensure our services align with your current healthcare needs.

Is Elevate a substitute for emergency medical services?

Elevate is not a substitute for emergency medical services and does not provide immediate care for urgent or life-threatening situations. If you are experiencing a medical emergency, you should seek immediate assistance by calling 999 or visiting the nearest emergency department.